FAQ

Where Is Glow Guard Based Out Of?

- Glow Guard Is based out of a van that is traveling the United States. However, we have product dispersed in 5 warehouses across the entire United States allowing us to have your shipment completed in just 1-3 days for single unit orders! 

What Is Glow Guard Made Out Of? 

- Glow Guard is sourced from the highest quality silicone. Silicone is much more heat resistant than rubber meaning your lighter or torch will do no damage to the Glow Guard Protection sleeve. Silicone is also much more resistant to UV and weather resistant making Glow Guard your perfect outdoor companion too! With much higher stretch capability than rubber, each Glow Guard sleeve has the ability to cover a base range of 1.5 inches.

How Do I Replace The Batteries In My Light?

- Follow this link to watch our full video tutorial: 

https://www.glow-guard.com/pages/led-battery-replacement

What forms of payment do you accept?

- We accept the following forms of payment for online purchases:

Can I cancel or change my order?

- If you need to cancel or make a change to your order, please don’t hesitate to contact us. We will make every effort to amend your order, but if your order has already been processed, we can’t guarantee that we are able to make the change. If this is the case, you may be able to return your item(s) in line with our online returns policy.

What are your shipping delivery costs and times?
- Please consult our Shipping & Delivery page for specific information for your region.

Can I modify my shipping address?
If you need to change your shipping or delivery information once you’ve placed your order, please contact us as soon as you can. Unfortunately we are unable to modify this information once your parcel has been shipped from our warehouse.

What is your returns policy?
For detailed information, please click to the return policy page on footer of website.

Are delivery charges refundable?
Unfortunately we are unable to refund delivery charges at this time.